Questions and answers
Booking, payments, the day of your trip and apartments.
Booking
- How far ahead should I book?
- At least 6 hours ahead for chauffeurs in Accra, and 24 hours for trips outside Accra or for coaches. For December, book as early as you can.
- Can I book an airport pickup, an apartment and a driver together?
- Yes. That's what we're built for: one booking, one payment, one number to call.
- Do I need an account?
- No. You can book as a guest. If you sign in later with the same email, your bookings appear in your account.
Payments
- How can I pay?
- By card or mobile money (MTN, Telecel, AT) through our payment provider. Companies can ask for a monthly invoice.
- Can I pay in dollars, pounds or euros?
- You can view prices in GHS, USD, GBP or EUR. Payment is taken in cedis at the rate shown, so you know the exact amount before you pay.
- Is my booking confirmed straight away?
- Yes, the moment your payment succeeds. You'll get a confirmation by email, and by WhatsApp if you add your number.
On the day
- When will I know who my driver is?
- 12 hours before pickup, with the driver's name, photo, phone and plate.
- What if my flight is late?
- We track your flight and adjust the pickup. Delays are never charged.
Apartments
- What about power cuts?
- Every apartment has a backup generator and water storage, checked before you arrive.
- What are check-in and check-out times?
- Check-in from 2 pm, check-out by 11 am. Ask the concierge about early or late times.
Last updated 3 October 2026